Just say "Yes!"
We did a fun event with the team today at a midtown Improv comedy theatre. On top of side-splitting laughter and acting like fools, we also learned some invaluable lessons from the world of Improv. Cut loose - too many people take themselves too seriously. By getting out of one's own way, they open themselves up to become real to those they are dealing with. It's amazing how customers soften and open up when they feel their salesperson is being "real" and transparent Be creative - Most of the games are versions like games we played as kids. That being the case, it's amazing how hard it is for adults. I mean, one game is telling a story, one word at a time, as we went around the room. It is staggering how many adults struggled to come up with one noun or verb! When that creativity is stimulated, it becomes infinitely easier to become a problem solver with customers and come up with real life solutions to objections that used to stump you. Jus...